Returns & Refunds Policy

We want every Doorly parcel to bring a smile. If your order arrives damaged, defective or wrong, we'll make it right.

What's covered:

  • Items that arrive damaged or broken
  • Defective items that don't work as described
  • Wrong item received

How to request a replacement or refund:

  1. Contact us within 7 days of delivery at [support email] or WhatsApp [number].
  2. Share your order number and an unboxing video or clear photos showing the issue.
  3. Once it's verified, we'll send a free replacement or issue a full refund, whichever you prefer.

Please note:

  • We don't accept returns for change of mind, size or colour preference, or items damaged through use.
  • Requests made after 7 days of delivery can't be accepted.
  • Keep the original packaging until you're happy with your order.

Refunds:

  • Prepaid orders: refunded to your original payment method within 5–7 business days of approval.
  • COD orders: refunded to your bank account or UPI ID within 5–7 business days of approval.

Cancellations: you can cancel your order free of charge before it's dispatched. Once shipped, it can't be cancelled.

Questions? We're always happy to help: [support email] · WhatsApp [number]

Yours Doorly.